GuestContact gives you the power to communicate seamlessly with guests using an automated text messaging service across SMS, WhatsApp, and Messenger. Ensure guest satisfaction. And get positive reviews that drive online bookings and revenue.GET PRICE
GuestContact ensures your guests experience seamless service at every step of their stay.
Message guests with pre-stay information and reply to common questions.
Guest call to find out when they can check in and are put on hold for 10 minutes.
You’re left guessing if there was some sort of issue upon arrival only learn about it later in a review.
Guest gets to guest room and alarm clock isn't working.
Unobtrusively check guests are enjoying their stay and answer any questions.
Your guest is reluctant to go to the front desk, and stews in their room over an issue that could be resolved in seconds.
Follow up after check-out with a quick thank you message.
You have no idea how your guest felt about their stay until you hear about it later.
Automatically request a review from guests who’ve had a great time - without feeling awkward.
Spend most of your time wondering if you’re reaching out to the right people and resolving issues that should have been dealt with days ago.
Proactively and unobtrusively touch base with every single guest,
wherever they are, and ensure they're enjoying their stay.
Guest Pulse Check automatically collects guest feedback, and allows you to discover how your guests feel, uncover any issues with the property, and recover your relationship with them, before they walk out the door.
GuestContact takes care of the review process automatically, so you can focus on managing their stay.
Guests who have already expressed positive sentiment towards your property will receive a review request.
This means there will always be recent, positive reviews on your hotel page, TripAdvisor, and Google Reviews.
Get automatic alerts on problems so you can deal with them before they escalate. Speed up your response to straightforward requests and common questions. And give guests the experience they need to rave about you.
Ensure no issue goes unaddressed, with Priority Alerts on negative feedback sent straight to your mobile and GuestContact dashboard.
Automated replies to 50+ common questions mean guest queries are answered instantly - without putting anyone on hold. So you provide consistent answers and improve guest experience and satisfaction before they even arrive.
For hotels and resorts that want to deliver a higher-level of service, choose 24/7 concierge agent support and give guests precisely what they need, whenever they need it.
GuestConnect integrates seamlessly with almost every PMS, so you don’t need to worry about staff spending valuable time getting systems to talk to each other.
Get an end-to-end view of the guest experience. See exactly how long it takes for staff to respond. Spot issues that aren’t getting addressed. And finally, have the data you need to make a difference.
While you’re having your morning coffee, check your Guest Sentiment heatmap to get an at-a-glance overview of what happened overnight. Zoom in on individual guest issues. And zoom out to see recurring problems across the guest journey and prompt more productive conversations with housekeeping, F&B, and front desk.
Reporting and analytics suite shows you non-standard guest requests and issues - sorted by type and priority. See key trends. Track resolution of problems. Get escalation alerts. And ensure minor things don’t become major.
Get in touch to see how easy it is to implement GuestContact - the only fully managed real-time communications platform built for hotels and resorts.
Answer pre-stay questions instantly
Instantly respond to guest requests
Identify and resolve issues while guests are in-house
Reach out to guests wherever they are on your property
Automatically follow up post-stay to request a review
Increase guest satisfaction without increasing staff headcount
Boost positive reviews, online bookings, and ultimately revenue
Pinpoint problems and
focus your team on improvement areas